Frequently Asked Questions

We have compiled a list of frequently asked questions from our customers.

【Hotel / Guest rooms】
What time is check-in and check-out?
Check-in is at 15:00 and check-out is at 10:00.
【Hotel / Guest rooms】
By what time is the final check-in okay?
Guests on plan that include dinner must arrive by 18:50.
Customers with other plan are until 22:30.
The last meal start time is 19:00.
【Hotel / Guest rooms】
Can you keep my luggage?
It is possible before check-in and after check-out.It will be stored at the front desk.
We also offer luggage storage services (fees apply) …Continue reading
【Hotel / Guest rooms】
Do you have an air purifier?
Air purifiers are installed in all rooms.Humidification functions are available in either air purifiers or air conditioners.
【Hotel / Guest rooms】
Is there a room where I can smoke?
I am very sorry.
All guest rooms and banquet halls are non-smoking (including electronic cigarettes).
If you wish to smoke, please use the d…Continue reading
【Hotel / Guest rooms】
Do you have a bed room?
Standard Plus rooms have double beds, while the Indigo Room, Castle Room, and Nostalgia Room all have two single beds.Please see the room in…Continue reading

If you have any questions, please contact us.

052-452-3418

8:00am to 11:30pm